Responsible Gaming

Version: 1.2
Date of Issue: 08/05/2016

Mangas Gaming Malta Limited, which operates www.imperialcasino.com, has a great deal of experience in online gaming. We believe that playing casino online is a safe and fun form of entertainment for the vast majority of people.

But at the same time we take our social responsibilities seriously when it comes to preventing underage players from opening an account with us and by providing help to the small minority of players who may find themselves developing a gaming dependency through no fault of their own.

We want you to enjoy your gaming in a dynamic, relaxed and safe environment.

1. Underage Players

Everest does not allow anyone under 18 years of age to open an account. Any minor who attempts to open an account with us or anyone who assists an underage person to open an account with us breaches our General Terms & Conditions. You can take the following measures to help protect minors:

Do not share your log-in details with anyone

Do not enable the ‘remember password’ function on the log-in screens

Do not share your credit card or bank account details with minors

Install parental control software or internet filter software on your computers if there are persons under 18 in your household. Such software can be obtained at www.netnanny.com and www.cyberpatrol.com.

2. Problem Gaming

There are lots of activities which can become a problem if not done in moderation (for example, alcohol consumption, shopping, playing video games). The same can occur with gaming. Signs of addiction are often hard to see in yourself or in another person and very often may not even be related to money. Gambling can be a symptom of a wider problem.

It may be that a game has become a means of escape or of not confronting another dilemma. It can be that the motivation is so subconscious that the person is not even aware of the real issues and the possible consequences. In that case there is professional help available.

It is critically important to catch this kind of behaviour early before the practical consequences have a chance to impact. Unfortunately for this disease, the symptoms are not just physical but can be financial and social.

Fortunately most of us can bet and play happily all our lives without it ever becoming a problem.

3. How do I tell if I am at risk?

  1. Never double up just to win back losses.
  2. Set a daily, weekly or monthly budget well within the limits of what you can afford to lose.
  3. Never play for money when you are drunk, on drugs, tired or feeling down.
  4. Keep an eye on how long you are online and keep track of the games you play in ‘My Transactions’.
  5. When playing, take breaks to make sure you stay fresh.
  6. Set a budget before you start and stick to it.
  7. Enjoy yourself!

If you feel you may be at risk of developing a dependency on gambling, there are many specialist services and websites which can help you. You can find a simple self-assessment test on www.gamblersanonymous.org.uk which can help you determine whether gaming may be becoming a problem for you.

4. Our Services And Tools

Everest offers a wide range of services which can assist you if you feel that you are developing a dependency towards gambling.

Everest has put in place a series of measures so that members can play in a safe environment. Your account has been designed and set up so you can enjoy yourself safely.

When you are playing games of skill and chance that involve money, the outcome by definition is never sure. Even if a coin has been flipped ten times and comes up heads ten times, the chances of it being tails on the next spin are still 50%. That’s life.

There are certain ways in which you can make your whole experience not just safer but more fun. We encourage you to consider these measures when playing on Everest:

1. Set a Limit

Deposit limits are part of our Responsible Gaming Policy and can help you to control the amount you spend. You can choose to implement a daily, weekly or monthly limit. Alternatively, you can choose to implement a combination of these limits for extra control. We recommend that members set a limit on the amount of money they spend. You can do this simply at ‘My Account’ and then ‘Responsible Gaming’ by inserting an amount in one or more of the ‘Daily Limit’, ‘Weekly Limit’ or ‘Monthly Limit’ boxes. It is a good idea to give yourself a budget. This means that if you start to play more than you want to, you will be alerted. If you set a deposit limit, any request by you to increase or remove that limit will not take effect for 168 hours (i.e.7 days). This is to give you a chance to have a period of time which will allow you to reconsider whether you really want to raise your deposit limit. If you make a request to lower your deposit limit before the relevant period has ended or to set a limit, this request will take effect immediately. Kindly note that it is mandatory for United Kingdom users (namely, customers with their registered country of residence being the United Kingdom) to set their account with at least one of the deposit limits tools here available. This must be done upon registration or prior the first deposit. You may also want to set Wagering Limits (feature not available in UK) which will allow you to control the maximum amount you agree to wager in a given time period.

Daily Limits

Daily limits are set for a period of 24 hours. As with all limits, they take into account the amount deposited during the previous period. For example, if you have already made a deposit of €20 in the past 24 hours and you select a daily deposit limit of €20, you will not be able to deposit again until a further 24 hours have passed since your last deposit. If you have made a deposit of €10 in the past 24 hours and you select a daily deposit limit of €20, you will only be able to deposit a maximum of €10 until 24 hours have passed since your last deposit.

Weekly Limits

Weekly limits are set for a period of 168 hours. As with all limits, they take into account the amount deposited during the previous period. For example, if you have already made a deposit of €20 in the past 168 hours and you select a weekly deposit limit of €20, you will not be able to deposit again until a further 168 hours have passed since your last deposit. If you have made a deposit of €10 in the past 168 hours and you select a weekly deposit limit of €20, you will only be able to deposit a maximum of €10 until 168 hours have passed since your last deposit.

Note: If you already have a daily limit in place and you set a weekly amount that is less than your daily limit, your daily limit will be deleted and only the weekly limit will be implemented. If your weekly deposit limit is set higher than your daily limit, you will not be able to exceed the weekly limit. For example, if your daily limit is set at €10 and your weekly limit is set at €20, you can deposit up to €10 per day for two days, but you will not be able to deposit more until 168 hours have passed since your last deposit.

Monthly Limits

Monthly limits are set for a period of 720 hours. As with all limits, they take into account the amount deposited during the previous period. For example, if you have already made a deposit of €50 in the past 720 hours and you select a monthly deposit limit of €50, you will not be able to deposit again until a further 720 hours have passed since your last deposit. If you have made a deposit of €20 in the past 720 hours and you have set a deposit limit of €50, you will only be able to deposit a maximum of €30 until 720 hours have passed since your last deposit.

Note: If you already have a daily and/or weekly limit in place and your monthly limit is set as an amount that is less than those limits, those limits will be deleted and only the monthly limit will be implemented. If your monthly limit is set higher than your daily and weekly limits, you will not be able to exceed the monthly limit. For example, if your daily limit is set at €10 and your weekly limit is set at €20 and your monthly limit is set at €50, you can deposit up to €10 per day for two days, but you will not be able to deposit further until 168 hours have passed since your last deposit.

If you would like further examples or help with setting deposit limits, please contact our Customer Services Team.

1. Reality Checks

Reality Checks is a tool that helps you monitor your gambling activity. Once this feature is activated (from the ‘My Account -> Responsible Gaming’ section) a message is displayed at regular intervals of 60 minutes (in UK the frequency can be set individually by every single user) informing you about how long you have been playing, how much you spent/won (also a direct link to your transactions may be available) and offering you the option to continue or exit the account/game. In relation to certain Casino providers, please note that if ‘Autoplay’ function is active the Reality Check might not suspend game-play when the pop-up message is displayed. For UK residents on peer-to-peer games (i.e. Poker) the Reality Checks are not shown.

2. Track your Activity

Your account gives you a complete record of all the funds you have deposited so it is easy and simple to keep track of what you are doing, how long it is taking and whether you are playing sensibly or not.

3. Contact our Customer Service team

All members of our Customer Service team have been trained in social responsibility and are aware of the risks of compulsive gambling. If you feel you might be at risk, they are here to help by explaining the measures you can take on Everest to restrict your gambling and by pointing you in the direction of specialist organisations which can help you. You can contact our Customer Service team.

4. Self-exclude (block your account temporarily or permanently)

If you feel that you may be becoming dependent on gambling, you should consider permanently excluding yourself from all gambling environments, both offline and online. If you take the decision that you no longer want to play at Imperial Casino, there are two ways of blocking access to your account. You are able to permanently self-exclude online by clicking on ‘My Account’, ‘Options’ and selecting “I feel like I’m losing control of my gambling/self-exclusion” when you close your account permanently. Alternatively, you can contact our Customer Service team to ask them to permanently close your account. We have measures in place to ensure that, as soon as your permanent self-exclusion request is processed, we will no longer allow you to play on Imperial Casino and you will not be able to re-open your account or open a new account at any time in the future. While we provide our best endeavours to offer you a variety of tools so that you can gamble responsibly, kindly note that we take no responsibility and exclude any and all forms of liability whatsoever in cases where you violate our terms and conditions by opening or attempting to open multiple accounts with us and/or by providing false and/or misleading data and/or personal details. In the event that you succeed in opening a new Account by using false data, or via any similar means, you agree that all liability for any losses subsequently incurred by you as a result of using our Services will fall on you and will not fall on Everest. Should we become aware that you have used false data, or any similar means, to open an Account with us, we reserve the right to immediately close that Account. You will need to send us a withdrawal request if you have any balance outstanding on your account but we will not allow you to engage in any gameplay. Once you have self-excluded, we will use our best endeavours not to send you any further marketing materials and, in any event, will ensure that we will not send you any further marketing materials after 48 hours of account closure. If you wish to self-exclude yourself for a set period of time, you can do this by inserting a temporary self-exclusion period of at least 7 days at ‘My Account’ and then ‘Options’. Your account will not re-open until the expiry of the self-exclusion period. Should you wish to impose a cooling-off period of less than 7 days, you can do this by contacting us.

Download products – Please ensure that you remove all funds from the wallets of the download casino before you self-exclude on imperialcasino.com. For the avoidance of doubt, our automated self-exclusion functionality is unable to prevent you from playing those funds remaining in the wallet of the download casino. Therefore, you must transfer any funds from the casino wallet to your main Imperial Casino wallet before self-excluding. We shall, under no circumstances, be held liable for money spent in the download casino during a period of self-exclusion.

5. Treatment

If you feel that you would like professional help with your gambling, or if you know someone who may be at risk, there are a number of counselling services available which can help. Please note that Everest is in no way affiliated with the following services:

Gamcare: www.gamcare.org.uk
This website has Live Help and an online forum where you can find help and information
Helpline : 0845 6000 133

Gamble Aware www.begambleaware.org
Gamble Aware is managed by the Responsibility in Gambling Trust, an independent charity which funds treatment, research and education about responsible gambling. It was set up by the UK Gambling Commission in conjunction with other organisations such as the National Consumer Council and the Department of Health.

Gamblers Anonymous: www.gamblersanonymous.org.uk
There are 20 questions on the Gamblers Anonymous site that you can use to determine whether or not you might have taken your gambling too far. You can undertake a simple self-assessment test at the following link: https://www.gamblersanonymous.org.uk. The site also has live chat rooms and an online forum.

Harvard Medical School: www.gamblingselfchange.org
Harvard Medical School runs a website which has links to further sources of help and advice and another questionnaire to assess your own risk.

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IMPERIAL CASINO is a registered trademark and operates its sites under the remote gaming licenses issued to the respective entities listed hereunder. Mangas Gaming Malta Limited, company registration number C 46185, with registered address at Level 3, Tagliaferro Business Centre, High Street c/w Gaiety Lane, Sliema, SLM 1551, Malta, is regulated and licensed to operate its remote gaming business by the Malta Gaming Authority (MGA) under the following licence: MGA/B2C/281/2014 issued on the 1st of August 2018.
GAMBLING CAN BE ADDICTIVE. PLEASE PLAY RESPONSIBLY